Shipping Policy
This page provides information about TSO Products shipping options, processing times, transit times, shipping costs, and delivery policies.
By placing an order with TSO Products through this website, you agree to the terms below.
Order Processing and Dispatch
Our warehouse operates Monday through Friday during standard business hours, excluding national holidays. For purposes of this policy, business days are Monday through Friday, excluding national holidays.
Standard Shipping Orders: Orders using standard shipping methods are typically processed and shipped within 2-3 business days after payment is received. Standard shipping methods may include Flat Rate Standard Shipping, UPS Ground, FedEx Home Delivery, or USPS Priority Mail.
Premium Shipping Orders: Orders placed with UPS 3 Day Select, UPS 2 Day Air, or UPS Next Day Air receive priority processing.
- Premium Shipping orders placed before 11:00 AM Central Time on a business day are prioritized for same-day shipment.
- Premium Shipping orders placed after 11:00 AM Central Time are prioritized for shipment on the next business day.
- Orders placed on weekends or national holidays will begin processing on the next business day.
Orders are generally processed in the order they are received, with Premium Shipping orders receiving priority over Standard Shipping orders.
Shipping Options and Transit Times
Standard Shipping
Standard shipping methods may include:
- Flat Rate Standard Shipping
- UPS Ground
- FedEx Home Delivery
- USPS Priority Mail
Domestic Standard Shipping orders are typically in transit for 2-7 business days after leaving our warehouse, depending on the destination and distance from our warehouse in Minnesota.
Premium Shipping
Depending on destination and availability, customers may select:
- UPS 3 Day Select
- UPS 2 Day Air
- UPS Next Day Air
Carrier transit times begin after the order has been shipped. Transit times are subject to carrier schedules, service availability, weather, and other circumstances outside of TSO Products' control.
Shipping Costs
Free Shipping: TSO Products offers free Standard Shipping to the lower 48 contiguous United States for qualifying orders over $399. The $399 minimum applies to merchandise purchased on tsoproducts.com after coupons or discounts and before taxes. Items canceled or removed from an order do not count toward the minimum purchase requirement.
$14.95 Flat Rate Standard Shipping: TSO Products offers a $14.95 Flat Rate Standard Shipping option for orders shipping to the lower 48 contiguous United States that do not qualify for free shipping.
Premium Shipping: UPS 3 Day Select, UPS 2 Day Air, and UPS Next Day Air are available at an additional cost when offered at checkout. Premium Shipping rates are calculated based on the order, destination, and selected service. Free Shipping and $14.95 Flat Rate Standard Shipping promotions do not apply when a Premium Shipping option is selected.
Shipping charges are calculated and displayed during checkout and are collected at the time of purchase.
Tracking Information
Tracking information will be provided after your order ships. Please allow time for the carrier to receive and scan the package before tracking information becomes active or begins showing movement.
Split Shipments
Some orders may be shipped in more than one package or from separate locations. This is particularly common for orders containing larger products such as our 50" Parallel Guide System Tracks or Multifunction Workbench Fences.
When an order is split into multiple shipments, packages may arrive on different days and may have separate tracking numbers.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.
Shipping methods cannot be changed after an order is placed.
We cannot ship to PO Boxes.
Lost, Damaged, Defective, or Stolen Packages
If your shipment is lost, arrives damaged or defective, or is believed to have been stolen after delivery, please contact TSO Products Support within 30 days of receiving your shipment so we can review the situation and, when applicable, file a carrier claim on your behalf.
Please retain all packaging materials and damaged items when reporting shipping damage, as photographs or other documentation may be required to assist with a carrier claim.
Estimated Delivery Dates
Any Estimated Delivery Date provided at checkout or after an order is placed is an estimate and is not guaranteed.
Delivery dates may change due to carrier delays, inclement weather, accidents, service disruptions, or other unforeseen circumstances. Once a shipment has been accepted by the carrier, transit delays are outside of TSO Products' direct control.
Estimated delivery dates are provided in good faith based on typical processing and transit times for the selected shipping method and destination.
Returns and Warranty Claims
Please visit our Returns Policy page for more information.
TSO Products LLC reserves the right to change or cancel the policies on this page at any time without prior notice.